Frequently Asked Questions
These are answers to questions that have been recommended to parents to ask their tutors by the Department of Fair Trading in their fact sheet (FTC49_tutoring).
1. How much do your services cost and how can I pay my fees?
Fees for One on one can be paid for the day week by week, whereas group tuition is to be paid in advance by the term or half-term. You can pay by cash or by internet banking.
2. How long has the tutoring service been in business?
SKY Academy has been a registered business since June 2011 that was conceived and developed by its owner-operator Seung-Wun Yi (Seung). At present, he is the sole tutor of SKY Academy and ensures that he takes care of all his client’s sessions. He has been a qualified high school in the NSW educational system for the past 7 years. He has also been involved in the tutoring industry for the past 15 years. He has worked with over 30 students intensively in the past 7 years and is committed to improving the results of his students. Seung is the 2nd generation of a family of educators who has pioneered the afterschool tuition industry in Australia.
3. What are the qualifications and experience of the tutor who will be tutoring your child?
Seung is the main tutor of SKY Academy. He has been a qualified high school in the NSW educational system for the past 7 years. He has also been involved in the tutoring industry for the past 15 years. He has worked with over 30 students intensively in the past 7 years and is committed to improving the results of his students. Seung is the 2nd generation of a family of educators who has pioneered the afterschool tuition industry in Australia. Seung graduated with a First Class Honours in a Master of Education (Specialising in Mathematics Teaching) from Newcastle University, amongst his other qualifications which include Graduate diploma of teaching and both a Masters and Bachelors of Laws from reputable Universities in Sydney.
4. Are the tutors trained specifically in the subject area in which they are tutoring?
Seung has been a Mathematics teacher with the NSW education system for many years and is currently a full-time permanent high school mathematics teacher in a local high school on the Central Coast. Seung graduated with First Class Honours in a Master of Education (Specialising in Mathematics Teaching) from Newcastle University
5. Does the service belong to a relevant industry association with an enforceable code of conduct eg.the Australian Tutoring Association?
While the SKY Academy is not a member of the Australian Tutoring Association (ATA), we support the ATA as an industry body and agree with the ATA’s Code of Conduct. We actively promote the best practice guidelines of the Code of Conduct regarding the obligations, procedures, and ethics in our day to day business activities. When you engage in our tutoring services, you will be glad to know that we will hold ourselves to the principles and standard of the ATA Code of Conduct in our contract for service.
6. Is the form of proposed tutoring relevant to the NSW Education course requirements?
All our lessons and programs are designed and tailored to the requirements of the NSW Syllabus using supporting documents which can be found on the NSW Board of Studies website. Being a qualified and experienced high school mathematics teacher who is currently working in the educational system means that Seung is familiar with and is at the cutting edge of curriculum developments especially in relation to the 2014 – 2015 rollover of the NSW Syllabuses to the Australian National Curriculum for NSW. If you would like further information regarding developments on the rollover contact SKY Academy for your free resource pack.
7. Which is better for my child one on one or small group tutoring?
One of the advantages of a small group environment over one on one tuition is the opportunity to be part of a supportive and motivated environment. Learning is maximised when students are motivated, confident and concentrating on tasks and in a group environment where collaborative learning is encouraged, students truly do benefit from learning and teaching one another. The skills and confidence students develop in the small class lead to independent learning and the willingness to ask questions and get full value from classes at school.
A student in a one on one environment can sometimes find that they become dependent on their tutor and struggle to perform well in assessments where their tutor is not available to assist them. Having said that, while it may be too intense an approach for some students, done properly, one on one can also be a very powerful way of improving a student’s results where individual attention is all that is required to assist the students understand the subject matter and gain much-needed confidence.
8. Can you send tutors out to my home? Or if the tutoring service is at a specific location is there an opportunity to visit the location?
For my one-on-one clients, the location will be at a place of mutual agreement, either at your home or at a public place with good facilities (such as a public library etc), or at our facilities. There are 3 stipulations that need to be in place in order for this arrangement to work. There needs to be an adult present at all times or it needs to be in a public place where there is the continual presence of people. And secondly, it needs to be a place that is a suitable environment amenable to learning for the student. Finally, It also needs to be a location that is easy for both the tutor and client to get to.
All group tuition will be held at our premises and parents are encouraged to visit our location for our initial consultation to assess your child’s needs and also to inspect our premises.
9. How long is each tuition session?
One on One tuition is charged on an hourly basis. Usually, one hour or one and half hours is sufficient enough if meeting once a week. Because it is a specialised service a premium rate is charged.
Alternatively, for a group tutoring scenario, lessons run for 75min and are based on our system and methodology, this allows roughly for the same level of productivity as 1-hour individual attention at a fraction of the cost. A minimum number of students for the group tutoring rate to apply is 3 students and there will be a maximum of 6 students per group.
10. How often should my child attend tuition?
Most students attend one tuition session each week for each subject. Using our methodology one hour per week is more than sufficient. Extra sessions are available depending on the needs of the student and this will usually only be required for in the short term to achieve certain short-term goals.
11. What happens if my child misses a session?
At SKY Academy, we encourage regular attendance as a way to ensure that progress and momentum are maintained and carefully tracked. This will require a commitment by both parent and student. For our group services, we encourage parents to sign up to our quarterly membership packages, which includes weekly lessons of 75min and access to our study lounge every fortnight on Saturday morning at our premises. Where lessons are missed, we have a 24-hour policy for cancellation without incurring a penalty. Where the requisite notice has been given, there will be the opportunity catch up on missed lesson through makeup lessons.
12. Do you assess students before they begin tuition?
Students are assessed in their first tuition session by way of an assessment interview as well as a short quiz. This is done to make the most effective use of time and to develop a comprehensive program of work that will address the direct needs of the student. If necessary, an assessment can be arranged before the first tuition session. Students will be assessed ongoingly to make sure the tuition program is meeting their needs.
13. Do you have a special way of helping students learn?
At SKY Academy, through years of refinement, we have systemised our methodology and approach to ensure that it achieves the most effective and powerful result for your child and yet is still flexible enough to cater for your child’s unique character, their learning style, and learning needs. We have a 7 step approach to our methodology and our lessons are always structured with 3 core components in mind. Please visit “Our Services” page for more information.
14. Do you set homework?
Under the SKY Academy’s methodology, the real progress a student makes happens in between lessons. Just like a the engine of a car, in order to perform at its optimum to reach its destination, operates at a certain fuel to air ratio, we have found that for students to achieve their best and see results that are aligned with the progress to reach their end goals, homework needs to be seen as part and parcel of the process
15. How do I find out about my child’s progress?
Parents who use our services have an ongoing right to get accurate feedback on their child’s progress. We can be contacted at any time on an informal basis either by phone (leave a message) or by email. There will be 5 opportunities to get more formal feedback through an end of term written report which will be emailed to parent’s address, as well as 1 parent and teacher evening per year to discuss your child’s progress.
16. Does the tutor hold the appropriate Working With Children check? Have reference checks been conducted on the tutors?
As a currently employed qualified high school mathematics teacher in the mainstream educational system, all our tutors have had to undergo rigorous mandatory background, and child safety reference checks and registrations. On top of that SKY Academy ensures that all relevant documentation relevant to checking and clearing their tutors has been made to ensure that the safety and welfare of our clients come first and that the integrity of our tutors and operations are our unique edge in this competitive industry.
17. Have the tutors been interviewed face-to-face by the tutoring service?
SKY Academy is a business that has been conceived and developed by its owner-operator Seung-Wun Yi (Seung). He is the sole tutor of SKY Academy and ensures that he takes care of all his client’s sessions. He is a committed and passionate educator and further information about Seung can be found below.
18. Can the service give you the name of any other parents that you can talk to about the quality of its tutoring services?
For ethical and contractual reasons, the SKY Academy respects the privacy and confidentiality of its students and clients. Many of our satisfied clients have willingly agreed to provide testimonial evidence to share their experiences with other potential families looking for tutoring services. Click here to hear what they have to say.